Remote troubleshooting
Upon receiving your call, our installed remote maintenance program* is swiftly activated. This allows our technicians to connect remotely to your computer or server. In the event the issue cannot be resolved, our dedicated technicians are prepared to provide on-site support.
On-site maintenance
Our IT specialists may need to visit your premises for the maintenance of your IT equipment. With an intimate understanding of your infrastructure, they swiftly monitor and implement necessary changes to ensure optimal performance.
Network security
Safety is our utmost priority, and to ensure robust protection, we implement a comprehensive defensive strategy, including firewall installation, anti-virus measures, system updates, anti-spam protocols, and more.
WE TAILOR OUR SERVICES BASED ON YOUR SPECIFIC NEEDS AND OPERATE WITHIN PREDEFINED HOURS. ANY INTERVENTION WITHIN THESE HOURS WON’T RESULT IN AN INVOICE; INSTEAD, YOU’LL RECEIVE A BREAKDOWN OF THE TECHNICIAN’S TIME SPENT ON RESOLVING YOUR ISSUE. THIS APPROACH SHIELDS YOUR COMPANY FROM UNEXPECTED COSTS AND POTENTIAL CONSEQUENCES OF SYSTEM FAULTS, ENSURING SMOOTH OPERATIONS WITHOUT FINANCIAL SURPRISES.